Kaguyasu Office Furniture Store

At Kaguyasu.com, we pride ourselves on the quality of our specializing in the sale of office furniture and office furnishings, designed to combine style, comfort, and functionality, and are committed to ensuring our customers are completely satisfied with their purchase. If, for any reason, you are not satisfied with your order, we invite you to review our policy on refunds and returns.

Eligible to Refund:

You have 60 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.

How to return: How to return to us: Return by mail

How to obtain a return invoice:

• Defective product: Download and print

• Customer Remorse: Customer Responsibility

• Currency: USD

• Restocking fee: No Costs

If you have any questions on how to return your item to us, contact us at support@kaguyasu.n et

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately upon receipt of the product. Please provide detailed information about the issue, including photographs if possible, to expedite the resolution process.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Manufacturing Defects:

If you suspect that the high quality of our specializing in the sale of office furniture and office furnishings, designed to combine style, comfort, and functionality has a manufacturing defect, please contact our customer service team at support@kaguyasu.n et as soon as possible. Provide detailed information about the issue you're experiencing and any relevant observations.

Non-Returnable Items:

Please note that certain items are not eligible for returns, including:

Items that are not in their original condition or are damaged.
Items that have been used or are missing parts.

Cancellations:

You can cancel your order within 24-48 hours of purchase. After this time, your order may have already been processed, and cancellation may not be possible.

Exchange Process:

Contact our customer service team to initiate the exchange process.
Our team will assist you in selecting an alternative office furniture item.
The original furniture will be collected, and the replacement will be delivered to you.

Refund:

If you have any questions about our Refund Policy, please contact us at support@kaguyasu.n et